Check out our Frequently Asked Questions below...
What shirt brand do you print on?
All Soulful Living LLC standard t-shirts are printed on amazing quality, cotton/poly-cotton blend tees. Our shirts have are trendy with a slim fit, but they run true to fit if sized per our sizing chart.
What size should I order?
Our sizes range from XS - 2XL. Please see our sizing chart for more details and suggestions for fit. These are unisex (men's) tees. Women should order one size DOWN from their regular size. We typically use crew neck tees, but v-necks are available upon request.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use primarily use screen printed heat transfer process.
Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON directly on the printed areas.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard, and American Express through our secure payment processing system. We transmit your credit card securely for your protection and we do not store your credit card information.
CUSTOM PRODUCT DESIGN
We would love to help you customize a product(s) of your choice!
Start Here: Fill Out a Custom Product Design Consult Form...
Note: All Custom Product Design Orders require Full Payment at the start of the project. We offer a Complimentary 15 min Custom Product Design Consult to discuss the scope of your project.
Our Custom Product Design Process:
- Consult to determine the scope of the project
- Project is Priced
- Payment: Invoiced + Paid before Project Work begins.
- Sample Product Design - Client Approval
- Production of Final Customized Products.
- Shipped to the Client
Please note that our mugs are shipped directly from our warehouse and will be shipped separately from your order.
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. We do not ship internationally at this time.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped.
Do you ship internationally?
Yes, we ship to almost every country around the world.
RETURNS & EXCHANGES
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at firstname.lastname@example.org for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
Due to the high volume of orders, we can not modify or cancel orders after payment is received!